Motorized Shades FAQ

Many ANJIAR window and skylight shades are custom made to the dimensions and options entered on the product page. Review every measurement and selected option before checkout because the order may move into production after confirmation.

Follow the ANJIAR Measuring Guide and the instructions on the exact product page. For T25 blackout frame products, use the dedicated T25 Measuring Guide. Measure the opening carefully and contact us before ordering if the frame is shallow, angled, uneven, or otherwise unusual.

The correct mount depends on the product, frame depth, obstruction clearance, and the coverage you want. Use the mounting options and deductions shown on the exact product page. If you are unsure, send photos and measurements through the contact page before checkout.

Yes. Before ordering, contact ANJIAR with the opening width and height, frame-depth measurements, and clear photos of the full opening and corners. This is especially helpful for skylights, high windows, shallow frames, and non-standard installations.

Available power options vary by shade and motor. Depending on the product, options may include plug-in power, a rechargeable battery, or compatible solar charging. Confirm the options listed on the exact product page before ordering.

Smart-home and app control require a compatible motor, bridge or hub, and the correct control option. Compatibility is not universal across every product. Check the product configuration or contact ANJIAR with your preferred control method before checkout.

Match the solar panel to the shade type, motor, voltage, and connector. See the dedicated accessories for skylight shades, roller shades, and cellular shades. Ask ANJIAR to confirm compatibility if you are replacing or adding a panel.

Most custom motorized skylight shades require 3–5 business days for production after order details are confirmed. Standard door-to-door delivery to the United States and Canada is typically 5–8 business days after production. Timing can vary for remote addresses, large orders, holidays, weather, or carrier delays.

Yes. Standard door-to-door shipping to the United States and Canada is free with no minimum purchase. Available service and any charges for other destinations are shown at checkout. See Shipping & Production for details.

Expedited door-to-door delivery is available for eligible orders shipping to the United States and Canada for US$29.99 and is typically 3–5 business days after production. Expedited service shortens transit time; it does not shorten production time.

Start with the ANJIAR Installation Guide and follow the instructions for your exact product and hardware. T25 blackout frame customers should use the dedicated T25 Installation Guide.

Warranty coverage depends on the product and the cause of the issue. Review the Motorized Shade Warranty and keep your order number, product label, photos, and a short video of the issue so the support team can review it accurately.

Keep the packaging and contact ANJIAR as soon as possible. Include your order number plus clear photos of the shipping label, packaging, product, hardware, and the specific problem. This helps the support team identify the fastest solution.

Contact ANJIAR immediately. A change or cancellation may be possible before production begins, but it may not be possible after materials have been cut or the order has entered production.