Политика возврата средств

Last updated: September 9, 2026

Most ANJIAR shades are made to order using the measurements and options submitted with each order. This policy explains returns for eligible non-custom items and the limited exceptions that apply to custom and made-to-measure products.

Eligible non-custom items: 30-day returns

Eligible non-custom, ready-made, or stock accessories may be returned within 30 calendar days of delivery. To qualify, the item must be unused, uninstalled, unaltered, in its original packaging, and accompanied by proof of purchase.

  • Contact ANJIAR before sending any item back. Returns sent without authorization may not be accepted.
  • ANJIAR will provide the approved return address and instructions. Do not send a return to our office or factory address unless we specifically instruct you to do so.
  • Use a trackable shipping service and keep the tracking information until the return is completed.

Custom and made-to-measure products

Custom and made-to-measure products are final sale and are generally not returnable for incorrect customer measurements, an incorrect option or size selected by the customer, or a change of mind.

This final-sale rule does not apply when the issue is caused by an ANJIAR production error, a manufacturing defect, shipping damage, the wrong item being shipped, or missing or incorrect components.

ANJIAR error, defects, shipping damage, or missing parts

Please inspect your order promptly after delivery. Report an ANJIAR production error, manufacturing defect, shipping damage, wrong item, or missing or incorrect component within 7 calendar days of delivery. Email your order number, a clear description of the issue, and supporting photos or video to ryan@anjiar.com.

After reviewing the information, ANJIAR may provide replacement parts, repair, remake, replacement, or a refund, as appropriate to the verified issue. When a return or replacement is required because of a verified ANJIAR error, ANJIAR will provide the applicable instructions and handle the authorized return or replacement cost.

Non-returnable items

  • Custom or made-to-measure products, except for the verified issues described above.
  • Items that have been installed, used, altered, modified, or damaged after delivery.
  • Damage caused by incorrect measurements, installation, misuse, improper handling, or unauthorized modification.
  • Final-sale or clearance items and gift cards.

Cancellations and order changes

Request a cancellation or order change within 24 hours of placing the order. A change or cancellation is possible only if production has not begun and materials have not been cut. It cannot be guaranteed after production begins or after the order ships.

How to request a return

  1. Email ryan@anjiar.com with your order number, the item involved, the reason for the request, and relevant photos or video.
  2. We aim to respond within 3 business days and will confirm whether the request is eligible.
  3. If approved, follow the return instructions and use the return address provided by ANJIAR.
  4. After the returned item arrives, we aim to inspect it within 3 business days.

Refunds

If a refund is approved after inspection, it will be issued to the original payment method within 7 business days. Your bank or card issuer may require additional time to post the refund to your account.

Contact us

For return, refund, cancellation, or order issue requests, contact ryan@anjiar.com.

This policy does not limit any rights you may have under applicable consumer protection law.