Returns & Custom Orders

Because many ANJIAR blinds and shades are made to the measurements and options selected for a specific order, custom products are handled differently from standard, non-custom items. Please review the following terms before ordering.

Eligible non-custom returns and exchanges

For an eligible non-custom item, contact ANJIAR within 30 days of delivery to request a return or exchange. A return must be authorized before it is shipped back.

  • The item must be unused and in the condition in which it was received.
  • Original packaging and proof of purchase are required.
  • Use a trackable shipping service for an approved return.
  • Do not send an item back until ANJIAR provides approval and return instructions.

Custom products are generally final sale

Made-to-measure products are produced for the dimensions, fabric, color, mount, motor, power, and control options submitted with the order. For that reason, custom products generally cannot be returned or exchanged because of a change of mind, incorrect customer-provided measurements, or incorrect options selected during ordering.

This does not limit support when ANJIAR made an error, the wrong item was sent, the product has a verified manufacturing defect, or the order was damaged in transit.

Order errors, defects, and shipping damage

If the product does not match the confirmed order, notify ANJIAR within 7 days of delivery. If a package or item arrives damaged, contact us as soon as possible.

Include the order number and clear photos or video showing the shipping label, outer packaging, full product, product label, hardware, and the specific issue. After review, the appropriate solution may be repair support, replacement parts, a replacement product, an exchange, or a refund.

Items that are not returnable

  • Custom products, except for an approved ANJIAR error, verified manufacturing defect, wrong item, or shipping-damage claim
  • Items damaged, altered, installed incorrectly, misused, or lost after delivery
  • Gift cards
  • Sale or clearance items, except where applicable law or an approved product-error, defect, or shipping-damage claim requires otherwise

Cancellation or order changes

Contact ANJIAR within 24 hours after placing the order if you need to request a cancellation or change. We will review the production status, but a change or cancellation cannot be guaranteed once materials have been cut, production has begun, or the order has shipped.

Return process

  1. Request authorization: use the Contact ANJIAR page or email ryan@anjiar.com with the order number, reason for the request, and supporting photos or video.
  2. Wait for instructions: ANJIAR will review the request and normally respond within 3 business days. If approved, we will provide the return address and applicable shipping instructions.
  3. Ship with tracking: use a trackable service and keep the shipping receipt. Signature confirmation is recommended for higher-value returns.
  4. Inspection and resolution: after the approved return is received, ANJIAR will normally inspect it within 3 business days and confirm the approved refund, exchange, replacement, or other resolution.

Refund timing

Approved refunds are issued to the original payment method within 7 business days after approval. Your bank, card issuer, PayPal, or other payment provider may require additional time to display the funds.

If the return is caused by an ANJIAR error, verified quality issue, wrong item, or approved shipping-damage claim, ANJIAR will provide the appropriate remedy without charging the customer for the product error. For other approved returns, any applicable return-shipping responsibility will be confirmed before the item is sent back.

Questions before ordering?

Custom orders are easiest to resolve before production. Use the Measuring Guide, review the Buying Guide, or contact ANJIAR before checkout if you are unsure about size, fit, fabric, motor, power, or control compatibility.